Genesys Engineer /Louisville KY

Genesys Engineer
Louisville, KY

Description

The Genesys Engineer will be implementing Genesys IVR systems (Softphones, call routing and queuing, WFM, Outbound, Omnichannel) on a cloud platform.
This role will be expected to work with Agile Scrum teams.

Responsibilities

• Strong "Hands-on" software development experience involving large scale cloud contact center solutions using Genesys PureCloud platform.
• Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation.
• Work with business analyst and technical leads to develop, test/debug and maintain/support customer experience center platform requirements.
• Adhere to development practices and coding principles and perform Proof of concepts as needed.
• Experience integrating Genesys PureCloud with IVR, IVA, Routing, EServices, VOC, RM solutions (like Salesforce, MS Dynamics) and WFM systems.
• Experience in configuring and integrating Softphones, Call and Screen recordings and Quality Management systems.
• Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethics
• Experience in designing and implementing RESTful API/Web Services and highly proficient in Java and Java Scripts.
• Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
• Database knowledge pertaining to SQL and MongoDB will be considered a plus
• Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation.


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RON || INVOLGIX Inc.

12885 Research Blvd Suite: 102B Austin, TX 78750

Direct: 469 409 5173 || Office: 888-418-0138 *203

ron@involgix.com | Website: www.involgix.com

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