Genesys Engineer /Louisville KY
Genesys Engineer
Louisville, KY
Description
The Genesys Engineer will be implementing Genesys IVR systems (Softphones, call routing and queuing, WFM, Outbound, Omnichannel) on a cloud platform.
This role will be expected to work with Agile Scrum teams.
Responsibilities
• Strong "Hands-on" software development experience involving large scale cloud contact center solutions using Genesys PureCloud platform.
• Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation.
• Work with business analyst and technical leads to develop, test/debug and maintain/support customer experience center platform requirements.
• Adhere to development practices and coding principles and perform Proof of concepts as needed.
• Experience integrating Genesys PureCloud with IVR, IVA, Routing, EServices, VOC, RM solutions (like Salesforce, MS Dynamics) and WFM systems.
• Experience in configuring and integrating Softphones, Call and Screen recordings and Quality Management systems.
• Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethics
• Experience in designing and implementing RESTful API/Web Services and highly proficient in Java and Java Scripts.
• Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
• Database knowledge pertaining to SQL and MongoDB will be considered a plus
• Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation.
Louisville, KY
Description
The Genesys Engineer will be implementing Genesys IVR systems (Softphones, call routing and queuing, WFM, Outbound, Omnichannel) on a cloud platform.
This role will be expected to work with Agile Scrum teams.
Responsibilities
• Strong "Hands-on" software development experience involving large scale cloud contact center solutions using Genesys PureCloud platform.
• Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation.
• Work with business analyst and technical leads to develop, test/debug and maintain/support customer experience center platform requirements.
• Adhere to development practices and coding principles and perform Proof of concepts as needed.
• Experience integrating Genesys PureCloud with IVR, IVA, Routing, EServices, VOC, RM solutions (like Salesforce, MS Dynamics) and WFM systems.
• Experience in configuring and integrating Softphones, Call and Screen recordings and Quality Management systems.
• Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethics
• Experience in designing and implementing RESTful API/Web Services and highly proficient in Java and Java Scripts.
• Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
• Database knowledge pertaining to SQL and MongoDB will be considered a plus
• Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation.
RON || INVOLGIX Inc.
12885 Research Blvd Suite: 102B Austin, TX 78750
Direct: 469 409 5173 || Office: 888-418-0138 *203
ron@involgix.com | Website: www.involgix.com
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