Greetings From RNR IT Solutions,
Hope you are doing fantastic,
We have an urgent opening .Please check the below job description and
let us know your interest.
Hi,
Hope you are doing well,
Please find the below requirement and revert me ASAP.
Job Title : Service Delivery Manager
Location : Chicago, IL
Job Description
Key Skills and Experience:
·Overall 15-20 years of experience in IT industry with minimum 10-12 years serving in capacity of technical member initially and then delivery lead / technical manager for IT application support and development projects
·Must have managed medium-sized (50+ FTE) multi-year application managed services outsourcing engagements / programs
·Technical acumen for Microsoft technologies such as Azure, .NET, SQL server, SharePoint with willingness to learn new technologies on the job & cross-skill across similar technologies
·Must have experience handled large teams in onsite-offshore model, understanding of onsite & offshore cultural aspects
·Excellent verbal and written communication abilities
Key Responsibilities:
·Client facing responsibilities (25%):
·Ability to negotiate and communicate effectively with clients
·Client stakeholder management
·Client escalation management
·Ensuring customer delight
·Delivery leadership and excellence (25%):
·Experience in Contract preparation, negotiation, Contract change management
·Delivery of services as per SOW
·Onsite / offshore coordination to ensure service delivery excellence
·Coaching / mentoring the team
·Delivery of application / production support services (20%):
·Experience in SLA / Penalty based multi-year application / production support service delivery with demonstrated continuous service improvement
·Well versed with ITIL practices / process
·Familiarity of ITSM tools like ServiceNow, BMC Remedy
·Delivery of application development services (15%):
·Experience of agile based application development
·Delivery of fixed price / outcome based projects
·Familiarity of agile tools like JIRA, Azure DevOps
·Governance and Reporting (15%):
·Ensuring SLA / KPI adherence, timely reporting and improvements
·Represent Hexaware in Quarterly Business Reviews with client
Regards,
Mahendra
RNR It Solutions,
Ph:315-656-6493.
Mail id: mahendra@rnritsolutions.com
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