Your Next Best for Business Analyst with Call Center experience

Our mission is to provide our customers with the trusted foundation for the digital world. We do that by continuously delivering greater value to the digital economy.

Please let me know your availability for the below mentioned opportunity...

Business Analyst

Location: Dallas TX

 

Must have RingCentral, Aspect, or any substantial telephony/Call Center experience

Experience in Customer Interaction Platform

Utilize change control procedures and processes

Determine and translate business requirements into solutions

Define comprehensive requirements for system and process enhancements and changes

Document reports and obtain approval

Create and maintain reports and dashboards

Perform testing on processes / applications including test planning, test execution, management of defect remediation, and documentation of test results

Work with colleagues, clients, and vendors to interpret, exchange, and/or document administrative and technical information

Work independently with minimal direct supervision; prioritize multiple objectives and initiatives; and exercise independent judgment to obtain optimal results

Work significant and/or unique issues where analysis of data requires the evaluation of intangibles

Share information willingly when appropriate; recognize confidential information and handle with discretion

Typical daily work tasks "

 

Warm Regards

Bhagyaraj Manohar

Marlabs Inc. | One Corporate Place South | Piscataway, NJ 08854

Tel: 732-694-1000 X1127 | Fax: 732.783.0375 | bhagyaraj.manohar@marlabs.com

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