Hi
Greetings from Ampstek..,
Role:Contact Center Architect
Location - Cerritos, CA
Duration- longterm
Looking for a full stack architect to build end to end business solutions and to work with one of the leading healthcare providers in US.
- The ideal candidate must possess excellent background on Contact Center implementation.
- The candidate must possess excellent written and verbal communication skills with the ability and collaborate effectively with domain and technical experts in the team.
Responsibilities •
- Maintains active relationships with Product Owner to understand business requirements, leads requirements gathering meetings and reviews designs with the product owner .
- Working Directly with Contact Center Department Heads and Staff .
- Discovery of Existing Services / Applications / Topology • Assist and Lead Contact Center migration activities • Previous Contact Center implementation on Genesys is a huge plus.
- Cloud Services Experience (Deployment / Support) .
- Leads multiple or large projects and facilitates large group JAD sessions for user stories Requirements .
- Seven or more years programing with supporting/interfacing with business stakeholders experience; multi-platform experience, and expert level experience with business and technical applications; or any combination of education and experience, which would provide an equivalent background.
- Five or more years working as Tech lead and/or Solution Architect role in Contact center.
- Familiar with Architectural design patterns and microservices.
- Familiar with DevOPs such as Bitbucket / Bamboo / Jira / Confluence.
- Experience with Test driven development.
- Work experience in Agile (Scrum) development teams required.
- Health care domain experience preferred but no mandatory
Saran
Sr.Technical Recruiter(US Staffing)
Ampstek
Email: saran@ampstek.com
609-285-3997
