Greetings from TechGinia Inc.!
We have an open position for OIM Support Engineer for the location Farmington, CT. If you have any consultant available for this role, kindly send me their resume.
Position: OIM Support Engineer
Location: Farmington, CT
Job type: C2C
First shift – 12 AM – 8 AM ET
Last shift – 5 PM – 1 AM ET
Position Overview:
We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task management, Technical support to team, implement Upgrade /enhancements, perform root cause analysis and implement operational/technical improvements.
Principal Responsibilities:
- OIM Production Support
- Provide technical support
- Responding End Clients'/Users' queries and helping them to fulfill their objectives
- Explaining problems and presenting solutions to clients and stake holders
- Perform Root cause analysis of failures and propose permanent solutions
- Implement bug fixes, resolve issues to closure.
- Monthly Task planning and weekly progress review with clients
- Error free good quality production deployment
- Project documentation, code review and coding standard implementation
- Candidate should have 3 - 5 years of relevant experience in implementation/support, experience in Oracle Identity Manager
- Candidate needs to have strong understanding of identity management requirements of an enterprise, ability to align upcoming technologies or business process changes in form of new projects to meet client's business requirements.
- Ability to understand requirements and propose solutions to clients, provide technical solutions
- Excellent communication skills and troubleshooting skills.
- Skills to perform root cause analysis, present the analysis report and propose permanent solutions to clients and stakeholders.
- Take care of support issues, troubleshooting and Incident management
- Responsible for code changes (Bug fixes / Enhancements), new modules.
- Release Management Skills, preparing documentations for introducing new functionalities
- Effectively work to support existing modules and new developments
- Experience of supportively working with different teams of an enterprise
- Must have knowledge of identity management requirements of large enterprises
- Skills to Investigate failures/issues and help project team to close them
- Incident management, Investigation and troubleshooting
- Skills to perform root cause analysis and present permanent solutions to client/stakeholders
- Experience of supportively working with different teams of an enterprise
- Preferred to have knowledge of Java-Spring Framework
- Strong analytical skills
Educational Requirements:
- MCA / B. Tech or equivalent work experience in Computer Science or related field preferred.
Thanks
Sameer Kumar
TechGinia Inc.
Hangouts: sam.techginia@gmail.com
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