Change & Release Manager // Indianapolis, IN

Hi Employer,

 

This is Devendra from e-Solutions Inc., we have a job opportunity as a Change & Release Manager at Indianapolis, IN, please let me know, if you are looking for a job or job change.

 

Job Title:          Change & Release Manager

Location:          Indianapolis, IN

 

Job Description:

• Take the ownership to oversee the day to day operations relating to Change Management
• Ensure Change Requests are assessed properly and  effective impact assessment of Changes across Service Providers
• Ensure Changes are implemented within scheduled time  and  evaluated post implementation
• Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required
• Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)
• Develop & maintain e Change & Release Calendar across Suppliers
• Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board
• Coordinate implementation of Changes that have require  multiple Service Providers
• Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.
• Identify and implement process improvements and ITSM platform/integration enhancements relating to same
• Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement 
• Regular monitoring to avoid schedule implementation time, reduced backlog/ageing,  change  effectiveness
• Consolidate reports related to Change Management  from all Service Providers
• Conduct regular trainings for process awareness and improve process compliance
• Take overall responsibility for Change Management – receive requests for change, coordinate, plan, schedule, monitor and report on all changes.
• Perform initial assessment of Change for completeness, follow up on pending approvals, coordinate for timely implementation of  Changes
• Perform Change audit,  compliance, provide necessary feedback to Service Providers for improvement
• Own day to day Change monitoring for timely completion, reduction in backlog etc.

 

Skills, Knowledge and Experience:

• Must be an experienced resource with Minimum 8+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains.
• Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills
• Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
• Supervisory skills and the ability to leverage support from other parts of the organization
• Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.
• Understanding of Technologies & ITSM Tool
• Coordination, negotiation, and persuasion skills

 

 

Thanks & Regards,

Devendra Thakur

Contact Numbers:

Primary: +1 732-285-4926

Secondry: +1 315-503-8776

Email : Devendra.t@e-solutions.com

 www.e-solutionsinc.com

e-Solutions Inc. is a 15 year old company having 15 Global Offices across 5 Nations and with more than 1000+ IT & Software professionals. Working on cutting edge technologies, we are serving 100+ Fortune2000 companies globally.

Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.