Urgent Need For L2/L3 - Support Engineer @ Lake forest, California

Hi professionals,

Hope you are doing great!

Job Title       :   L2/L3 - Support Engineer
Location       :    Lake forest, California
Duration       :    Long Term
Interview      :    Phone then Skype
Rate              :    $/Hour On C2C

Note              :    Visa's USC, GC, TN, H4-EAD, L2-EAD and H1-B Only.

Must Have Skills : Telecom , Medical domain

Description:

 Somebody who has at least  5 to 6+ years of work experience in Enterprise Voice Network Environment

•  Advanced knowledge of Network technologies and infrastructure to support an enterprise VOIP environment.

•  Experience with Quality Monitoring and Workforce Management solutions (NICE WFM ).

Skills:

 

•             Remote management and monitoring of Telecom Operations.

•             24x7  support to Large Global clients that have a distributed LAN, WAN setup.

•             Level 2 and Level 3 support for Incident Management & service request.

•             Creation of KB / SOPs and planning Change management process.

•             Performance tuning of network devices and creation of SOP.

•             Work with Service Providers to resolve escalated circuit problems to resolution.

•             Failover Activities (Routing the traffic from Main Core to LSP/ESS) if Primary link is flapping, bouncing the endpoints, adding routes.

•             Planning and Perform upgrade of voice network and integrated devices.

•             Work with Hardware/Software Vendors to resolve problems.

•             Act as an SME SPOC for certain Voice Network Products Specially Avaya UC with Session manager experience.

•             Providing technical inputs for weekly/monthly customer service review reports.

 

 

 

 

 

 

 

Best Regards,

Sarfaraz Khan

IT Recruiter | USA

T: +1 936-333-6781 E: Sarfaraz@offshorable.com

Alpharetta, GA 30009 Suite 200, 2475 Northwinds Parkway                  

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