Production support Analyst with Oracle, Shell Scripting Exp. || Stamford, CT

I hope you are doing well. I have one position for you if you are interested then please forward me your updated resume with contact details.

Title : Production support Analyst with Oracle, Shell Scripting Exp.

Work Location : Stamford, CT

Duration : 12+ Months

Job Description:

Must Have Skills
Shell Scripting
Oracle
Production

Nice to have skills
banking domain
Trading

Production support Analyst with Oracle, Shell Scripting hands on. Also need to have Banking domain knowledge to work in Trading area.
• Provide support during new releases into the production environment
• Implement emergency changes with necessary assistance from developers and other IT teams
• Develop strong relationship with the development and infrastructure support teams to resolve production issues in a timely manner
• Ensure availability of applications as per agreed Service Level Expectations or requirements by monitoring applications, related jobs and resolving issues
• Provide a timely and effective response to user queries by analysing, investigating and fixing them as required
• Ensure proper stakeholder communication and escalation as required
• Perform ‘root cause’ analysis of user issues, provide immediate workaround for critical problems
• Working in shifts and weekends.
• Learn the application and the associated business functionality
• Design and pursue automated solution / support tools for repetitive manual effort
• Embrace best practice within the department and share this across technology where possible
• Build and maintain the run books for key activities such as DR, Changes etc
• Actively own and maintain support documentation
• Work collaboratively with other teams across geographies keeping the business priorities in mind
• Achieve a more productive support environment by actively seeking improvement avenues

Thanks & Regards,

Sagar Shakya

Lead Recruiter

ASK Staffing, Inc.

Direct: +1 678-785-3417

Email: sagars@askstaffing.com

LinkedIn: linkedin.com/in/sagar-shakya-67b31b100

www.askstaffing.com

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