Urgent need for Support Executive in Saint Petersburg, FL

Dear vendor, Hope you are doing well!!! Please see the job details and share me the best profile for below position.    Job Title: - Support Executive Work Location: - Saint Petersburg ,FL Experience required: - 5-8 Essential Skills:- Experience of supporting and using Avaya ASA, Avaya System Manager, Avaya Aura Messaging, Avaya CMS Supervisor, Avaya contact center applications. Operational experience supporting multi-vendor PBXs and contact centers in Avaya environments. Hands on experience with configuration, installation, PBX maintenance and digital access and cross connect operation and configuration. Ability to adapt to other technologies, providing assistance to other teams as needed during turn-ups, cut-overs, etc. Financial & Banking experience preferred. Avaya Certified in at least 2; CM6 and higher, SYS/SES MGR, AAM, AAC, AES. Role Description Support daily moves, adds, changes. Identify, isolate and resolve voice problems to mitigate business impact. Work closely with colleagues to meet team goals and improve processes and practices. Provide and maintain detailed documentation for employees and support team. Act as systems/process expert and provide all setup and programming for teams that utilize voice systems. Incident management diagnoses, resolve and close incidents Resolve and own technical problems until resolution. Serve as a technical resource on projects as required. Provide training, guidance and technical assistance where necessary. Thanks & Regards, Nishant Kumar IDC Technologies Inc. Milpitas, California Phone: 4082074605 Email:- Nishant.kumar1@idctechnologies.com

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