| Hi
Please find the Job description below, if you find interested kindly share me your copy of resume at earliest. Job Title: 2 Tech Support Location: Oakland, CA Duration: 12 months Job Description: ○ IT Tech Support experience
○ Ability to manage projects
○ Strong technical documentation skills
○ Strong customer service skills
○ Email etiquette
○ Proactive problem solving and good decision making
○ Research abilities with good attention to detail
○ Teamwork and follow through and commitment
○ Strong communication and interpersonal skills
○ Experience with hardware and software
○ Strong troubleshooting skills
○ Work well under pressure
○ Ability to multitask
○ Experience with a ticketing system, preferably Jira
○ Familiar with SLA’s
○ Upkeep of Knowledge Base Wiki Documentation.
○ Knowledge on Enterprise systems & IT Infrastructure
Thanks & Regards
keshav
IDC Technologies Inc
Mailto: keshav.k@idctechnologies.com
Phone: 408-459-2751
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Empowering Technologies Services
Remote Services | IT Services | BPO |
IT Consulting | Staffing Solutions |
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