Hi,
Greetings from Nephos Technologies...!
We have the above requirement with one of the prestigious client.
Below is the job description. Please do check if any of your consultant suits as per the requirement, you may please share their updated CV to srinivas@nephostech.io or may call me on 908-818-1789
Role: Systems/Network Administrator
Location: Austin, TX
Duration : 6+Months
Experience : 8+
Work type : C2C (Except H1B)
Interview: Telephonic
Passprot number is must for OPT AND GC EAD
Basic Requirements (Based on Technology Specialty-One or more):
• Avaya Voice / VOIP / SIP / ANALOG
• CISCO VOIP
• Expert at Avaya CMS (Call Management System) and other call center configurations, programming, and management / CISCO Unified Contact Center Express
Qualifications:
• Minimum 8 years’ experience in related voice and call center administration work.
• Strong Avaya experience
• TDM, IP-PBX, and VM/UM integration
• PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
• Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors
• Administer and provide break/fix support (including working with clients, vendors, and partner teams in person and over the phone) for sophisticated telephony and collaboration environments
• Engineering and supporting legacy Avaya PBX solutions (PRI, Analog, Digital)
• Engineering and supporting IP Avaya PBX solutions (VOIP, SIP (station and trunking), H323)
8-12 years current hands on experience with the following:
• Avaya Unified Communications
• Cisco Unified Communications.
• Voice work, data systems or call center and reporting knowledge
• System configuration and management, including CallManager, Unity, and Avaya switch configuration, operation, and management PCC or other call center configuration, programming, and management Isolation of network outage causes and service restorations including understanding fiber optic characteristics
• Isolation of telecom outage causes and service restorations including understanding Avaya and or Cisco voice characteristics
