Desktop Support Engineer
Location :Liberty St, NewYork, NY 10005(Onsite)
Rate: $30/hr on c2c
Client Job Description: Mandatory Skills: Desktop Support, IT Support, End User Computing
Required : 1+year experience .
Job Description –
• The Support Analyst will provide support to End Users on a variety of computing issues.
• Job Responsibilities and Functions· Diagnose, resolve, and follow-up on issues relating to various user computing issues· Provide technical support by phone, remote access, deskside, or site visits as required · New hire device setup/Imaging·
• Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance ·
• Device inventory management· Position may require working extended hours or occasional night/weekend as required·
• Excellent communication skills both verbal and written·
• Ability to multi-task in a fast-paced environment·
• Office 365 Productivity Tools· VPN troubleshooting/connectivity· Mobile Device Support· Follow client Compliance standards
• Preferred Qualifications · 1+ year(s) relevant technical field experience· Windows 10 support experience·
• Prior Help Desk experience · Prior ticketing system experience, such as ServiceNow · Ability to write clear, concise documentation· Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success·
• Strong written and verbal communication skills·
• Focus on customer service·
• Desire to work in a team environment·
• Strong work ethic·
• Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must
Required : 1+year experience .
Job Description –
• The Support Analyst will provide support to End Users on a variety of computing issues.
• Job Responsibilities and Functions· Diagnose, resolve, and follow-up on issues relating to various user computing issues· Provide technical support by phone, remote access, deskside, or site visits as required · New hire device setup/Imaging·
• Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance ·
• Device inventory management· Position may require working extended hours or occasional night/weekend as required·
• Excellent communication skills both verbal and written·
• Ability to multi-task in a fast-paced environment·
• Office 365 Productivity Tools· VPN troubleshooting/connectivity· Mobile Device Support· Follow client Compliance standards
• Preferred Qualifications · 1+ year(s) relevant technical field experience· Windows 10 support experience·
• Prior Help Desk experience · Prior ticketing system experience, such as ServiceNow · Ability to write clear, concise documentation· Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success·
• Strong written and verbal communication skills·
• Focus on customer service·
• Desire to work in a team environment·
• Strong work ethic·
• Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must
Additional Skills: Desktop Support,End User Computing,End User Support
Warm Regards,
Bhaskar kumar | Senior Recruiter
3S Business Corporation
kumar.koppisetti@3sbc.com
16700 HOUSE HAHL RD BLDG 6B, Cypress, TX-77433
An E-Verified Company
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