Title : RPA Change Management Specialist
Duration: 12+ months
Interview: Video
Location : Remote
Visa : USC, GC
LinkedIn Is Must & Education Details
RPA Change Management Specialist the intake process for new RPA licenses and service accounts, contributing to our organization's ongoing automation efforts.
Key Responsibilities:
- RPA Change Management:
- Review and approve change tickets for RPA deployments in ServiceNow (average of 135 tickets monthly).
- Ensure all required documentation is included in each ticket, including:
- User Acceptance Testing (UAT) sign-off
- Inventory of all associated files, scripts, and configurations
- Solution Design Document (SDD) availability
- Installation, validation, and rollback plan documentation
- Collaborate with RPA user groups (Example: Scrum master, developers) to address any issues or missing information in change tickets.
- Assist in developing and maintaining robust documentation standards for RPA change management governance.
- RPA Intake Process:
- Review, approve, and assign licenses for Automation Anywhere.
- Review license chargebacks for UiPath.
- Map service accounts and VDI/server access for approved license requests.
- Process Improvement:
- Actively participate in process improvement initiatives related to RPA change management.
- Analyze current processes and identify opportunities for automation and optimization.
Required Skills & Experience:
- 1+ years of experience in IT change management, process analysis, or a related field.
- Experience with RPA change management methodologies is a strong plus.
- Familiarity with ITIL framework is preferred.
- Proficiency in ServiceNow and at least one RPA platform (e.g., Automation Anywhere, UiPath) is essential.
- Experience with one or more of the following is highly desirable:
- QuickBase
- Power Platform (Power App, Power BI)
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
Thank & Regards
Sneha Singhal || Technical Recruiter
D: 215-798-9528, E: sneha@firstringsolutions.com
First Ring Solutions LLC | Philadelphia, PA 19102
Note: Due to the high volume of calls, I may miss your call, email is the better way to reach me.