| Linux Production Support Oaks, PA/Hybrid
PRIMARY RESPONSIBILITIES · Should be ready to provide 24x7 support for critical production systems. · Able to handle production issue. · Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. · Refine and automate regular processes, track issues, and document changes · Interact with client/onsite counterpart for issue resolution · Able to follow the incident/change/problem management process · Understanding of ITIL Vx.x and its components · Perform scheduled maintenance and support release deployment activities after business hours. · Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. · Should be comfortable to work in clean room with project specific limitations. · Shifts – Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions. · Hands-on technical implementation and deployment of projects in pilot/production environments. REQUIRED SKILLS · 5+ years of experience in Linux and working knowledge of shell scripting/power shell to work on automation initiatives · Understanding of database concepts (ORACLE preferred) and working knowledge of SQL scripts · Working knowledge of control-M and/or any scheduling tool is preferred. · Working knowledge of Informatica power center tools is preferred. · Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered. · Knowledge of ITIL processes · Application / Product Monitoring (Basics) · Basic Knowledge on common monitoring tool · Basic knowledge of virtualization, storage, AD & Networking Concepts. · Team player and flexible · Strong knowledge of any ITSM tool (ServiceNow is preferred) DESIRED SKILLS · Knowledge of Smartstream’s TLM, IBM MQ, Active MQ is added advantage. · Knowledge of Disaster Recovery (DR) processes.
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