Network Operations Manager/ Consultant

Hi,

My name is Rachit saini representing ASK Staffing. I got an opportunity to look at your profile and found that you are a good match for the below requirement.

So, please let me know if you are fine with the requirement so that we can move forward with your profile.

Job Description:

Position: Network Operations Manager/ Consultant

Location: Vernon Hills, Illinois

Client: HCL America

Contract

General Description

Responsibilities :-
- Adhering to SLAs
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building / maintaining a test environment
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating

Technical Requirements
Excellent hands-on experience on the following products :
1. Cisco L3 & L2 Switches
2. Cisco Nexus 9K/7K/5K/2K Series of switches
3. Cisco IOS Software and NX OS Software
Knowledge of SD WAN would be advantageous
Wireless LAN technologies – Cisco and Aruba or Extreme.
WAN Acceleration/optimization Riverbed
Knowledge or Hands on experience with CISCO Prime would be advantageous
VMWare NSX

Application Load balancers F5 Big IP LTM/GTM or Citrix netscaler
Soft Skills

- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Should have a excellent customer handling skills
- Able to handle high pressure situations
- High level of acceptance
- Can drive HCL’s value and its methodology