Hi,
I am Lina from ASK Staffing, I am trying to fill a position with one of my client’s.
Role: System Support Analyst
Location: Sunnyvale, CA
Duration: 6+ months
Note: Only USC& GC (Female Candidates)
JOB DESCRIPTION:
This role will provide technical support and consulting services on all IT related matters, including laptop and desktop hardware, peripherals, desktop and mobile phones. The position will also provide ad hoc training on application use and various internal process and procedures as well as assist in providing periodic reports, inventory management, and other administrative tasks, as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. This job may require occasional evening and weekend shifts.
RESPONSIBILITIES:
• Provide onsite(local) technical support to End users
• Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
• Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
• Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
• Troubleshoot and support video conference equipment, including events held onsite
• Remotely troubleshoot local and networked printers, including multi-functional copiers
• Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
• Identify and implement innovative solutions to resolve customer issues
• Ensure resolutions are consistent with company standards and policies
• Liaise between local suppliers/Suppliers and our internal GTS team when troubleshooting as necessary
Thanks & Regards
Lina Mitnasala
Resource Specialist
ASK Staffing, Inc.| Global Delivery Center
Direct: 678-298-7894
Fax: 678-990-9047
Email: linam@askstaffing.com
 | |