Dear Partners,
Please go through the job description and revert me with your comfortness on the same.
Position : Program Manager
Location : San Jose, CA
Duration : 12+ Months
Job Description :
Routes to Support Program Manager
Program Types: Rollout new call centers, Drive End-to-End Readiness for Messaging (Automated and Agent-Driven), Drive End-to-End Readiness for CTI Functionality (Micro-Apps, CTI setups)
Technical Awareness: Genesys CTI, Live Person Messaging
Stakeholder Experience: Customer Experience (Support)
Must Haves
- Program Management Experience
- Stakeholder Management Experience (Communications Capabilities) Customer Experience (Call Center IT Projects)
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Nice to Have
- Technical awareness above
- Sales Call Center experience
Rishi Srivastava | VBeyond Corporation
