Job opportunity for ITSM Service Delivery Leader with our client based in Cleveland, OH.

Greetings,
I hope you are doing great!! 
This is Arun from CodeForce 360. We are an IT Services and Solutions firm working directly with large Fortune 500 clients. We have an immediate opportunity with one of our direct client. Please find the below job description and if you are interested, please forward your resume to arunm@codeforce.com.
You can also reach me at Direct No: 470 428-8259 

Codeforce 360 is looking for an ITSM Service Delivery Leader with our client based in Cleveland, OH. Please let me know if you are interested in this position. 

Here are the key details of the Job: 
Job Title: ITSM Service Delivery Leader
Job Location: Cleveland, OH
Duration: Contract. Potentially Long Term

Job Description:
Primary Skills:

• Service delivery manager's role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.
• Service delivery manager's roles and responsibilities in a technology company ensuring that service agreements get met and assisting with contract renewal.
• This role requires someone who can keep a positive relationship with clients, manage finances, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better
• SDM's will manage a mixture of large banking clients and smaller hedge fund clients.
• Manage the client relationship from a service quality and operations perspective and ensure the company delivers to its service level agreements at minimum
• Act as the client advocate on operational and service management matters
• Lead customer interaction on service-related issues and orchestrate actions within the company to ensure quick resolution.
• Be commercially minded and work in close proximity with the account management team to position company strongly for business retention, contract renewal, and service extension
• Have an understanding of both the business and technical aspects of working with

Please reply me with your updated resume

Waiting for your earliest response.
If you have friends who are suitable for this job, please refer them to me. 

Warm Regards, 
Thanks & Regards,
M Arun Babu
Technical Recruiter
Office: (470) 428-8259 EXT 124
E-Mail: arunm@codeforce.com
Skype For Business: arunm@codeforce.com
1355 Windward Concourse St. #210, Alpharetta, GA - 30005


About Codeforce 360: 
CodeForce is a leader in technology services & consulting, helping ISV's, SI's and Enterprises to develop and execute digital transformation strategies. Forbes, SIA and others have recognized Codeforce 360 as the fastest growing staffing companies in USA. With offices in Atlanta, New Jersey, Dallas, California and Asia, we recruit Top-Notch talent for Fortune clients and Tier-I System integrators. This could be an opportunity for you to join us.Visit us at www.codeforce.com to learn more. 

NOTE: Please accept my sincere apologies if the current opportunity does not match with your preferences.  If you wish to be removed from this mailing list, please click on the “Opt-Out” link below. Any inconvenience caused is highly regretted.

 

If you would prefer to no longer receive any emails from this Company, you may opt out at anytime by clicking here.